Frequently Asked Questions
Everything you need to know about your Ikatee shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna.
Can I track my package after it ships?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.
Are your materials sustainably sourced?
At Ikatee, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with fair-trade certified factories.